Something went wrong?!?

Don’t panic. We’re here to help. We understand that sometimes you may need to return products for reasons out of your control, and we’re here to assist you through the process. Please read our Return Policy carefully to ensure a smooth experience.

1. Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, please note the following conditions:

• The product must be in its original condition with all packaging, tags, and labels intact.
• You must initiate the return request within 14 days from the date of delivery.
• Customized or personalized items are not eligible for returns or exchanges unless they arrive damaged or with quality issues.

2. Return Process:

If you wish to return or exchange an item, please follow these steps:

a. Contact our Customer Support Team at emailtinydarby@gmail.com to request a Return Authorization (RA) number. b. Complete the Return Authorization form provided by our team, including the RA number, and include it with your return shipment. c. Carefully package the item(s) to prevent damage during transit. d. Ship the return item(s) to the address provided by our Customer Support Team.

Customers are responsible for covering the return shipping costs unless the return is due to a product defect or an error on our part.

3. Refund and Exchange Policy:

Once we receive and inspect your returned item(s), we will process your request within 5 business days.

• If the return is approved, we offer two options: a. Refund: You will receive a full refund to the original payment method, including standard shipping costs. Please allow some time for the refund to reflect in your account based on your payment provider. b. Exchange: We will send you a replacement item of the same or comparable value at no additional charge, including standard shipping.

If the return is due to an error on our part or if the product is damaged or defective, we will cover all return shipping costs.

4. Non-Returnable Items:

The following items are non-returnable:

• Customized or personalized items that do not have quality issues.
• Items that are not in their original condition, damaged, or show signs of wear and tear.
• Items that were not purchased directly from Tiny Darby.

5. Cancellations:

Orders may be canceled within 12 hours of purchase by contacting our Customer Support Team. After this period, cancellations may not be possible due to our fast processing times.

6. Contact Information:

If you have any questions, concerns, or wish to initiate a return, please contact our Customer Support Team:

• Email: emailtinydarby@gmail.com
• Phone: (248) 990-5088

7. Policy Revisions:

Tiny Darby reserves the right to update or modify this Return Policy at any time. Any changes will be effective upon posting the revised policy on our website. It is your responsibility to review this policy periodically.

By shopping with Tiny Darby, you agree to abide by the terms and conditions outlined in this Return Policy. We appreciate your trust in us and are committed to ensuring your satisfaction.